Contact ESPN Customer Service
How to Reach a Person at ESPN
Toll-Free Number:
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1-877-710-3776Los Angeles Studio
Customer Service:
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1-888-549-3776
General Info:
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1-773-707-8290Chicago
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1-972-419-2333Dallas
ESPN Emails:
ESPN Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular ESPN Phone Number | 1 (877) 710-3776 |
| Average Hold Time | 00:01:18 |
| Average Calls duration | 3 minutes |
| Most Popular ESPN Email Address | 987fm.feedback@espn.com |
| ESPN Live Agent Availability | 2% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| ESPN Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 33% phone, 67% email |
| Common Reasons for Contact | Product/ service, activation/ cancellation and account |
| Customer Effort Score | Medium Effort |
| Prepare before the call to ESPN | First and last name, email or nothing |
Contact Information
ESPN Website:
ESPN Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
New York
125 West End Avenue
6th Floor
New York, NY 10023
Los Angeles
800 W. Olympic Blvd., Suite 200
Los Angeles, CA 90015
Chicago
100 39th Street
Downers Grove, IL 60515
Dallas
12222 Merit Drive
Suite 1300
Dallas,TX 75251
Fax:
Summary of ESPN Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ESPN?
Product/ Service Question:
- “Can't access ESPN+”
- “Why did you leave the Flyers game going into overtime to go to the other game?”
- “Want to purchase mlb.com”
Activation/ Cancellation Question:
- “Activation issues”
- “Activate my account”
- “Cancel espn plus”
Account Question:
- “I need to be able to set a new password for a product that I have paid for.”
- “Issues with subscriptions”
- “Sign in”
Request for Information Question:
- “Information on packages”
- “I updated my cc cant see the nhl draft”
- “Need to speak to a representative”
Payments and Charges Question:
- “Not authorised charge”
- “My payment methods aren’t going thru. It’s fine in my bank’s and processor’s end”
- “Charges”
Staff Question:
- “Getting service”
- “Services”
- “Not getting service”
Shipping and Delivery Question:
- “Can't get the app to work”
- “MLB package”
- “Package dispute”
Website/ Application Question:
- “Cannot get my espn unlimited to download”
- “Can not find espn app on my Samsung tv.”
- “App won't open”
Refund Question:
- “Refund”
- “Wanting a refund from purchase”
- “Need refund”
Return/ Replace Question:
- “Find writer, returning Josh Weinfuss”
- “Want to change credit card on file”
- “Change payment method for espn unlimited cuz your *** apps keep failing. Meaning your computers ain't *** why yall rich. Tf.”
Cards Question:
- “Too see if i can use a cash app card”
- “Credit card number has been changed”
- “Need to update my credit card information”
Other Question:
- “Not sure what I signed up for?”
- “Not sure if I signed up for something I already have”
- “Constant problem”
Compare ESPN Customer Service To
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