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ESPN

ESPN

www.espn.com
What is your customer experience with ESPN?

ESPN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

ESPN has a 1.7 star rating from 350 reviews; 17% would likely recommend. Reviews show high price levels, many request a refund, and an unfavorable/positive split of about 80/11. Consumers are mostly dissatisfied with subscriptions and customer service.

Key Takeaways for Future Customers

  • Check billing closely; recurring charges and double billing are common in ESPN reviews.
  • Expect difficulty reaching customer service for subscription or refund help.
  • Streaming access and blackout rules may limit content despite paid membership.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing, failed cancellations, and refund delays.
  • Poor app stability, streaming blackouts, and navigation issues for international IPs.
  • Unresponsive support, long holds, and unresolved membership or access problems.

Positive Feedback

Some users praise ESPN for sports coverage and longstanding affinity for its programming.

View full overview ›

Media from reviews

I made a plan ESPN , I don’t know why he takes my money 2 times for months
ESPN - Cancelar suscripciónESPN - Cobro incorrectoESPN - Can't watch the football games I just signed up for by buying your package.nfl...ESPN - I didn’t get paid my $211 that I wantCancel espn +ESPN - Streaming On Live TV
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Turn one complaint into a collective action

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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
game service subscription customer money customer service games account phone disney
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Kurt M Kvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plains, Montana

Cancel a subscription only to find out...

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AI Highlights
  • - Charged $129.99 for a year in March after canceling.
  • - Refund requested; no cancellation email; ESPN+ used for UFC; Disney canceled.

Cancel a subscription only to find out in March they charged me for a whole year. I had never paid for a year at a time, but sure, go right ahead and charge me for something I have had zero use for this year.

ESPN+ was for watching the UFC fights; Paramount takes care of that. Funny how my Disney subscription got canceled and stayed canceled. And why in March? $129.99 for a year's worth of nothing.

There was no charge for January or February, then $129.99 on March 4th.

I've been trying to get refunded ever since. I still see no cancellation e-mail from ESPN+, sooooo...?

Loss:
$129

User's recommendation: Do not take your eyes off your bank statements. Fraud is what it is.

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Daniel N Muu
map-marker Findlay, Ohio

I made a plan ESPN , I don’t know why he takes my money 2 times for months

I made a plan ESPN , I don’t know why he takes my money 2 times for months

You take my money 2 times for month. I wanna why you take my money.

I need to refund my money back .

Thank you !

Loss:
$55

Preferred solution: Full refund

User's recommendation: Return

View full review
1 comment
Guest

I no longer need to have any access to ESPN or ESPN+ or any thing else. I can't seem to get signed on any more no matter how many times I rebuild my account and no one will answer any phone calls no matter what phone # I call.

I do not care to do business with your company in the future. Please cancel my account as of the end of this month. Thank you.

Albert B Lanning 736 NW Page Lane Topeka, Ks. 66617-****

Resolved
Jacob G Mwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Charles, Missouri

Resolved: *** commenters

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Whoever is commenting the wild and stars game is a complete joke!!! How do you as a commentator and a fan of hockey worship a team as a moderate Im not a fan of either team but dang that *** loves the stars very disappointing to hear that horrible representation of hockey very disappointing for espn to choose a very bias commentator.

User's recommendation: Have him file paperwork in the basement

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MILES H Pwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

Reoccurring charges after cancellation...

AI Highlights
  • - Charges continue after ESPN cancellation.
  • - Please stop all payments and confirm the accounts 86express01@***.com and miles.hutton08@***.com.

Reoccurring charges after cancellation

Dear ESPN Support Team,

I am writing to request the immediate cancellation of my subscription and a stop to all associated charges.

Despite previously cancelling my membership, I continue to be billed monthly. I had duplicate transactions and ongoing issues following Disney's acquisition of ESPN.

Although I cancelled my Disney subscription, I was unaware this would affect my ESPN account, and the charges have persisted.

Please investigate these errors and ensure no further payments are processed. You can locate my account information using the following email addresses:

86express01@***.com

miles.hutton08@***.com

I look forward to receiving confirmation that these recurring payments have been stopped.

Regards,

Miles Hutton

View full review
Resolved
Steven S Hsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, New York

Resolved: I cancelled my ESPN+ subscription it is...

I cancelled my ESPN+ subscription it is paid to September 26 2026. When I tried to log in, ESPN+ Said my subscription was deactivated.

I still have close to 5 1/2 months left on my subscription. I would like a refund for the service I paid for but will not receive.

Loss:
$60
Pros:
  • App car rap
Cons:
  • Deactivated my account for no reason

Preferred solution: Full refund

User's recommendation: They stole my money.

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Victor C Fym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norwalk, Connecticut

Cancelar suscripción

ESPN - Cancelar suscripción

Necesito cancelar mi suscripción compré un plan equivocado y no puedo entrar ami cuenta para cambiar

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Alfonso J Nvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription I have since wrestemania is trying have buy another subscription & I already one! Plus have a different one but shouldn’t be an issue!

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Not being able to log in to the account I already have with you guys is frustrating because I am missing Backlash.

Preferred solution: Price reduction

View full review
Andrew T Mmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake In The Hills, Illinois

Disappoint in your customer service

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AI Highlights
  • - Dissatisfied with ESPN Plus streaming and support.
  • - Audio and video issues occur on most games.
  • - April Z claimed no issues and did not follow up.
Updated by user Mar 22, 2026

Don’t purchase earn unlimited or any of their streaming services. It’s poor quality and horrible customer service. Worst I’ve ever dealt with.

Original review Mar 07, 2026
I am very dissatisfied with your ESPN Plus streaming productions and very disappointed in your customer service. I purchased the service to watch St.

Louis University baseball games, and the productions have been horrible and very unprofessional. My high school students put on a better production than your so-called professional service. Almost every game has had issues with the audio and/or video. Last Friday, there were many issues throughout the game.

I called customer service, and the supervisor, April Z., said tech support said there were no issues. I sent her video of the issues happening at the same time over and over, showing that it wasn't my connection or app, and gave her many times when more things happened. She said she would call me back after looking into it the next day, and 8 days later, still no call. That's your customer service agent, April Z., and she's a supervisor, which is a joke.

If that's how your supervisors respond, maybe new training needs to be done. I'm considering contacting the BBB and lodging a complaint.
Loss:
$30
Pros:
  • When it works its good
Cons:
  • Production is not very professional
  • Switching is poor
  • Camera work is poor

Preferred solution: Price reduction

User's recommendation: Stay away from paying for ESPN plus.

View full review
Sequoia Wjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Needed help, got none, nobody wants to help, just like filling this out. It still says field is required.

First off I don't like being called a *** customer cause I wasn't *** till I tried to get hold of y'all, you should have a customer service number that when I dial it somebody answers it.

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Renee Z Wng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

I updated my cc cant see the nhl draft

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It hung up on me. It spinned as though it was dialing, but no one answered.

Please help me see the NHL draft.

I paid for ESPN. I was supposed to be all set.

Preferred solution: I want to see espn shows ..i paid for it

View full review
Terry W Hgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stevens Point, Wisconsin

Your nba camera angles and production...

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Your NBA camera angles and production are making me physically nauseous. Please stop trying to be funky and just let us watch the game. It's awful!

User's recommendation: If you want eapn for nba games - don’t, just don’t! Just listen online, because you won’t be able to watch without getting sick anyway - the worst camera production I’ve ever seen!

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Ben C Slv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumming, Georgia

Your ESPN sound engineer for nhl uses a...

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Your ESPN sound engineer for NHL uses a gate and/or compression on the TV broadcast. This causes surges in volume.

It's really bad.

This occurs on all the games and has been consistent for several years now. It really needs to be addressed and fixed.

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ray h Lfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belleville, Illinois

Your audience would immediately double...

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AI Highlights
  • - Removing Stephen A. Smith could double the audience, the reviewer says.
  • - They feel the network isn't considered for sports info and go elsewhere.

Your audience would immediately double if you got rid of Stephen A. Smith.

He's destroying your network.

I watch sports 24/7, and your network is never considered for me or anyone I know for sports information. Since you obviously don't care about who you hire and try to force on us, we get our sports and information elsewhere.

Preferred solution: real sports reporters, if i was in charge of hiring your sports commentators your share holders would be very happy!! you are driving my beloved espn straight into the ground.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Mark A Bur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Completely

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Updated by user Apr 29, 2026

Please be aware of the deal it’s not worth a espn plus extra subscription included because it doesn’t give you access to espn there’s a lot of fine print and red tape you don’t have access to ESPN even if you have ESPN +

Original review Apr 14, 2026

They hung up after two rings. They do not honor the paid service included with the Disney subscription. They cannot be reached.

Loss:
$100
Pros:
  • Non
Cons:
  • Do not honor the subscription

Preferred solution: Service to work without paying twice

View full review
Fawna Enk
map-marker Mississauga, Ontario

Extremely difficult to navigate their website for a Canadian Snowbird once they are back in Canada. Seems it doesn't like Canadian IP addresses.

Easier navigation on website and answer the phone. Seems like you are a 3rd party and you got back in touch.

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Philip T Uqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bethany, Connecticut

Complaint about Pat McAfee

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On his March 11th show, Pat McAfee referred to the Italian baseball team as those 'stupid Italians.' Mr. McAfee should be required to apologize on the air. I have been a long-time viewer of ESPN and am thoroughly disappointed to hear such disrespect.

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About

Related Companies

The Walt Disney Company, Hulu, Hotstar, Disney Movie Club, Disney Plus

Summary



ESPN, Entertainment Sports Programming Network, is an American cable television network dedicated to broadcasting and producing sports-related programming. The company is the leader in innovative sports marketing, developing strategic, integrated platforms etc. The company was established in 1979 by a television sports reporter Bill Rasmussen and his son Scott Rasmussen. ESPN.com provides comprehensive sports coverage and complete sports information including NFL, MLB, NBA, College Football, College Basketball scores and news. Most programming on ESPN and its affiliated networks consists of live or tape-delayed sets of events and sports-related news programming. The network operates offices in New York City, Seattle, Washington, Charlotte, North Carolina, Los Angeles and more other.

ESPN reviews and complaints

ESPN is ranked 434 out of 6636 in Media category

Area Served

USA

Payment Methods

MasterCard

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